Frequently Asked Questions

Everything you need to know about your Raiz experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How do I process a return or exchange?

We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. Visit our Return Portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Raiz accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, sustainability is at our core. We use organic cotton, recycled polyester, and eco-friendly dyes to ensure our fashion has a minimal impact on the planet.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of purchase by contacting our support team.